PANAFRICA 

A confirmation email is automatically sent once your order is placed. If you haven&#x2019;t received it, check your spam folder. If it&#x2019;s not there, make sure the email address in your account is correct. If you entered the wrong email,&#xA0;<a href="https://panafrica-store.com/pages/contact" target="_blank" rel="noopener noreferrer">contact us</a>&#xA0;so we can update it and confirm your order.

A confirmation email is automatically sent once your order is placed.If you haven’t received it, check your spam folder. If it’s not there, make sure the email address in your account is correct. If you entered the wrong email, contact us so we can u

I haven’t received my order confirmation email. What should I do?

Orders

How to create your account ?

How can I access my account?

How do I sign up for the Panafrica newsletter?

How do I delete my account?

I forgot my password. What should I do?

My account

How can I check if my order was successfully placed?

How can I track my order?

Can I cancel or change my order?

From which countries can I place an order?

Can I pay in 3 interest-free installments?

I would like an invoice for my order

Why was my order cancelled?

What is the shipping time for my order?

What are the shipping costs?

Can I change my delivery address after placing an order?

I chose Mondial Relay delivery, but I don't know where to select my pickup point.

My parcel is stuck in customs.

What should I do if my parcel is returned to you?

What should I do if there is an issue with my delivery (delay or lost parcel)?

What should I do if my parcel is marked as delivered but I haven't received it?

Will I have to pay any taxes or customs duties to receive my parcel?

Shipping

How long do I have to return my order?

How long does it take for my return to be processed?

How do I return an item?

Are returns free?

I used a promo code or discount voucher on a returned item. Can I request a new discount?

What return options are available?

Returns

I haven’t received my order confirmation email. What should I do?Updated 14 days ago