Orders

All you need to know about your Panafrica order

How can I check if my order was successfully placed?

A confirmation email is sent automatically once your order is placed. You can also track your order in your Panafrica account under 'Order History'.

How can I track my order?

Once your order is shipped, you’ll receive an email with your tracking number. You can also track your delivery in your account

I haven’t received my order confirmation email. What should I do?

A confirmation email is automatically sent once your order is placed.If you haven’t received it, check your spam folder. If it’s not there, make sure the email address in your account is correct. If you entered the wrong email, contact us so we can u

Can I cancel or change my order?

Once your order is confirmed, we cannot modify or cancel it. We also cannot add items to an existing order—you’ll need to place a new order for additional items.

From which countries can I place an order?

You can place an order from anywhere in the world.We work with shipping partners in all countries to ensure delivery.

Can I pay in 3 interest-free installments?

Interest-free 3‑installment payment is available for orders of €100 or more in France at checkout.(Not available with 1‑Click Purchase. Learn more.)

I would like an invoice for my order

It’s simple, just send a request here, and we’ll get back to you with your invoice as soon as possible.

Why was my order cancelled?

If you receive an order cancellation email after placing your order, it means one or more items in your order are unfortunately out of stock.We’ll contact you as soon as possible to confirm the cancellation and issue a refund using the same payment m