PANAFRICA 

Shipping costs depend on your delivery area and the carrier you choose. You can find all the details <a href="https://panafrica-store.com/policies/shipping-policy" target="_blank" rel="noopener noreferrer">here</a>.&#xA0;

Shipping costs depend on your delivery area and the carrier you choose.You can find all the details here.

What are the shipping costs?

Shipping

How to create your account ?

How can I access my account?

How do I sign up for the Panafrica newsletter?

How do I delete my account?

I forgot my password. What should I do?

My account

How can I check if my order was successfully placed?

How can I track my order?

I haven’t received my order confirmation email. What should I do?

Can I cancel or change my order?

From which countries can I place an order?

Can I pay in 3 interest-free installments?

I would like an invoice for my order

Why was my order cancelled?

Orders

What is the shipping time for my order?

Can I change my delivery address after placing an order?

I chose Mondial Relay delivery, but I don't know where to select my pickup point.

My parcel is stuck in customs.

What should I do if my parcel is returned to you?

What should I do if there is an issue with my delivery (delay or lost parcel)?

What should I do if my parcel is marked as delivered but I haven't received it?

Will I have to pay any taxes or customs duties to receive my parcel?

How long do I have to return my order?

How long does it take for my return to be processed?

How do I return an item?

Are returns free?

I used a promo code or discount voucher on a returned item. Can I request a new discount?

What return options are available?

Returns

What are the shipping costs?Updated 9 months ago