Shipping
All the answers to your questions about the shipping of your order.
What is the shipping time for my order?
Orders are prepared and shipped within 24 hours (excluding weekends and public holidays).All orders placed before noon are shipped the same day (excluding weekends and public holidays).
What are the shipping costs?
Shipping costs depend on your delivery area and the carrier you choose.You can find all the details here.
Can I change my delivery address after placing an order?
If your order has not yet been processed by our warehouse, you may still be able to change your delivery address. Please contact us here as soon as possible. However, we cannot guarantee that your request will be processed in time. Once your order ha
I chose Mondial Relay delivery, but I don't know where to select my pickup point.
When you choose Mondial Relay delivery on our website, you will be asked to select your pickup point after completing your payment. If you do not select a pickup point after completing your payment, one will be automatically assigned to you. Unfortun
My parcel is stuck in customs.
Customs clearance usually only takes a few days. However, if your parcel is taking unusually long to clear customs, please contact us so we can look into it and take the necessary steps.
What should I do if my parcel is returned to you?
A parcel may be returned to us for several reasons:. Incorrect or incomplete delivery address. Recipient unavailable at the time of delivery. Parcel not collected from the pickup point within the specified timeframe. If this happens, we will contact
What should I do if there is an issue with my delivery (delay or lost parcel)?
Contact us here, and we'll find a solution to get your PANAFRICA sneakers on your feet as soon as possible!
What should I do if my parcel is marked as delivered but I haven't received it?
If your tracking information shows that your parcel has been delivered, but you haven't received it:. Check your mailbox: Some carriers may leave a delivery notice. Ask around: A neighbour or building concierge may have accepted the parcel on your be
Will I have to pay any taxes or customs duties to receive my parcel?
You won't have to pay any additional taxes if your order is delivered within the European Union. Orders shipped outside the European Union may be subject to taxes and customs duties in the destination country. These taxes and customs duties are the r