What should I do if my parcel is marked as delivered but I haven't received it?Updated 15 days ago

If your tracking information shows that your parcel has been delivered, but you haven't received it:

1. Check your mailbox: Some carriers may leave a delivery notice.

2. Ask around: A neighbour or building concierge may have accepted the parcel on your behalf.

3. Contact the carrier: They can provide more information using your tracking number.

4. Contact us: If you still can't locate your parcel, get in touch with us and we'll help you find a solution as quickly as possible.