What should I do if my parcel is returned to you?Updated 15 days ago

A parcel may be returned to us for several reasons:

• Incorrect or incomplete delivery address

• Recipient unavailable at the time of delivery

• Parcel not collected from the pickup point within the specified timeframe

If this happens, we will contact you to arrange a new shipment (additional shipping fees may apply).

If you prefer a refund, it will be issued as soon as we receive the returned parcel, excluding the original shipping costs.